Support

How We Can Help

Our support team can help with a range of issues related to your GateHopper experience.

• Questions about your tickets or event access
• Help locating confirmation emails or ticket details
• Account login or profile support
• Issues with mobile tickets, wallet passes, or QR codes
• General platform questions for buyers, sellers, and organizers

Common Issues

I didn't receive my ticket email

Check your spam, junk, and promotions folders first. If you still can't find it, contact us and we'll help you locate your order.

My ticket or QR code is not working

Make sure you are using the correct ticket and that the event date and time are correct. If the issue continues, contact us for assistance.

I need help with an order

For order-related questions, include the email used for the purchase, the event name, tickets purchased, order ID, and any relevant order details in your message so we can assist faster.

Ticket Support

If you are having trouble accessing your tickets, or using them at the event, please reach out with as much detail as possible. Screenshots and event details can help us resolve issues more quickly.

Account Support

Need help signing in, updating your account information, or troubleshooting account-related issues? Contact our team and we'll guide you through the next steps.

Contact Us

For support, please contact us at info@gatehopper.com.

Please include any relevant order details, event name, and screenshots if needed so we can assist you faster.